Reply To: Victory over BA at CEDR on ticket validity issue!

[Jenniekg]

Well done – this is such a helpful thread. I am currently in email exchange with ‘Rachel’ following an escalation of 3 complaints to Sean Doyles email. The most critical from my viewpoint is the cancellation and refund of 2 x CW to CPT booked with Avios. Action not requested by me – I wanted re-arranged seats at same time of year – just under a year later. Would it be appropriate to cite the key points above as my final position on the matter pre commencing CEDR – acknowledging that CEDR is not legally binding but gives a clear message as to what both parties need to respect? @meta – Article 15 would also need to be cited. Rachels stance is we have refunded you which is what our customers are telling us they want – so end of story – you now have your 241 and can rebook – but as we all know CW to CPT are hard to obtain and now cost more in terms of Avios and taxes. Just hoping that sense will prevail and not to have 3 CEDR cases on the go.