Reply To: How do you actually speak to an Executive club human?!

[shanghaiguizi]

I’m kind of in the same boat. Flights on BA, Qatar and Malaysia all didn’t credit tier points despite registering in my BA app.

Tried to use the online missing tier points tool but it kept throwing up errors. first needed to call more than 10 times before I got through. Then was informed it was because my booking done through my employer included my middle name and my BA executive account didn’t have my middle name. Whatever…I’ll play along with the BA bureaucracy. Sent them a photo of my passport to add my middle name which took 3 days.

Called back and when I finally got somebody they couldn’t find evidence I’d boarded the planes so asked me for my boarding passes. Lol but ok nice try BA. Emailed my boarding passes and was told because two of the three flights were on one world carriers BA would need to request they add the tier points. Again, whatever. The guy made a big song and dance about how it will take up to 8 weeks for other one world carriers to credit the tier points. When i pointed out the first flight was on a big plane with British airways painted on the side of it he said they would need to investigate and he’d open a case.

Three days later got two separate emails; one for the Qatar leg and one for the Malaysia leg. Still nothing from the actual BA leg. All legs were in business.

BA are a joke. Fortunately I’ve permanently left the U.K. and now call Asia home once again. I’ve got just over 500k avios I’ll use on Qatar and I’ve just opened a bank account with a krisflyer card.

So happy to get out of the chaos the Tory government has created. Been through MNL, CEB, TAC, DOH, CRK, KUL, HKT, BUF, LHR, LGW and EWR in the last two months. Want to know the only airports which were chaos? Yes you guessed it LHR & LGW.

Brexiters can have the U.K. I’m taking my tax dollars elsewhere.