Reply To: How do you actually speak to an Executive club human?!

[tarkwindy]

Ok thanks for coming back.
– When I say it’s not registering, my Exec club account shows the outbound flight and the date, there’s just not record whatsoever of the return flight, so I’m getting half the tier points on every journey. To be clear, this is in the ‘my account’ section where you can see your activity
– the journey is booked through my work’s travel company (FCM travel solutions). I’ve spoken to them on the phone who have assured me that it’s nothing they can do as my exec number is being applied to the booking. I always get a standard BA booking code, as well as a BA ticket number.
– if I go in to ‘manage my booking’, it clearly shows the total TPS that I ‘should’ get, I just get half once they are applied.
– for clarity, this is a weekly trip to Copenhagen, so it should be 20 TPs return based on my ticket type, but I’m also travelling an extra trip now and then to other Euro destinations.

This really is 1st world problems, I get that. It just will make a massive difference to my trip/timings once I can get in to Group 3 or above – this is a new job so I’m getting used to being a frequent flyer.
Thanks for your advice.