Reply To: BA LON to BKK not flying but not cancelled either

[JDB]

timajackson wrote:

Thank you. Yes makes sense. Just mad that BA literally ignore the law that they have pasted on their website.

Fairly much every European airline is ignoring its legal obligations. Some of it relates to poor training, some deliberate, some too much hassle; when you speak to them, refer them to their Standard Customer Guidelines at

https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/standard-customer-guidelines#cancellations

and option 8 appears to be the one relevant to you? So they need to get internal permission = too much hassle.

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