Reply To: Impressario rate & lousy room assignments? Just bad luck?

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My last stay at the Caledonian had so many issues (and the staff members weren’t helpful) that we won’t return there. It wasn’t a luxury experience at all. And it felt like they pampered US guests and the rest of us didn’t matter as much! We had to spend a fair amount of time at the front desk during our stay and noticed a number of issues/complaints from European guests but the hotel team were falling over themselves to help US guests. Perhaps they like additional tips from US guests so favour them?

We were on a Virtuoso rate at the time though so maybe that was a factor I hadn’t considered for the poor stay.