Reply To: Lack of final response from BA

[JDB]

Yes, understood re FTV, but as you say they have returned the 241, they may have effectively broken it up so check the current status of your FTV and its three individual components – voucher, Avios, cash.

The 5000 Avios will I’m sure have been offered on a goodwill basis with no admission of any fault.

You need to apply to BA for the EC261 which you can still do now.

They will send tapes or transcripts – most companies take DPA pretty seriously.

Look at the EC261 text, it’s not too long or difficult – notably for you Articles 5, 7, 8 and 15. The last matters if, as you say, BA failed to inform you of your rights, so that Article is the key to unpicking whatever settlement BA has bamboozled you into accepting.

Write a chronology – you need it anyway for the MCOL claim and also prepare all the supporting documents evidencing events, payments etc.

Do all the above before sending the LBA so it is as complete and watertight as possible. Wait for agreement or denial of the EC261 compensation.