Reply To: CEDR on Trustpilot – make your own mind up

[NorthernLass]

I had an extremely straightforward experience with CEDR 3 years ago when BA refused us delay compo after our JFK-LHR flight was delayed due to a broken air con unit. As soon as they became involved BA backtracked and paid up – the whole process took about 6 weeks from first submission to money in the bank.
I put a lot of detail into showing that the cause of the delay was a technical fault, even though I only had notes I’d made about what was said by BA crew throughout the delay, and not due to JFK failing to provide an airbridge as BA subsequently tried to claim!