Reply To: Barclaycard Avios Plus, lot of Avios but the worst service and fraud

[marshy11]

I can sort of sympathise as I posted here about a £996 fraud at a Mayfair restaurant the evening I dined with our ageing neighbours in the remote part of Cornwall we call home…

https://www.headforpoints.com/forums/topic/fraud/

But, apart from the chap I called (in panic mode) who swore down the phone at me as I called to report it (I think he dropped his headset) then it has nearly gone ok.

The fraud has been removed from my statement by way of a credit. The last texts I had from Barclays were ‘the transaction has been reversed” followed by a ‘we are investigating’. The ‘we are investigating’ text came a few days after the text on reversal. And since then nothing.

However, the £996 has been credited.

I’ve not had any other conversation about it, so assume it is closed, despite the text telling me it is pending.

The 2 x 25K are pending, but as soon as they hit (2 Sept) I am downgrading and will probably rely on player 2 to keep rather than me. I just can’t be doing with the slapdash way they ‘looked after my account’. I couldn’t spend £50ish online without a text, yet they let some unknown male (I am female) go into a restaurant in Mayfair and spend £996 without a PIN.