Reply To: Virgin Atlantic charging annual fee well before renewal

[buchanan101]

davefl wrote:

Rob Burgess wrote:

Where are you looking for the voucher? All you get is a zero points entry on your points statement with a cryptic reference.

Yes I know but you do get an email notifying of the award. Not had that and there’s no zero entry visible on the Red app and the earnings table on my VS account on the web has been empty for a year despite me earning regularly.

No. No email, nor this year it appearing in Virgin Red statement. Nor on CC statements. Only place was on VA account statement.