Reply To: New Kimpton Aysla Mallorca | Santa Ponsa – pushing opening back

[Rob]

Quick update on my own booking for next week, which has been cancelled.

After pushback from me, the hotel has given me a free night voucher to use in 2023. However, this does nothing more than make me whole, because I booked for 45k points per night and the rate for next year is usually around 90k.

I also asked IHG separately for two elite night credits which I now won’t get and which may cost me a milestone reward. This was refused (‘technically impossible’) but I got 10k points as extra compensation.

Worth noting that, despite being Kimpton Inner Circle, the hotel cancelled my reservation without actually bothering to call me or in any other way contact me personally. All I got was the standard IHG cancellation email.