Reply To: Cancelled easyJet flight

[Lady London]

Post the flight number and date, can anyone with an Expertflyer subscription check it and earlier flights same day by aircraft to try to identify the true explanation please?

1. Crew sickness does not exempt an airline from paying compensation under EU261. Crew sickness, crew getting stuck on the motorway, not enough crew members with enough hours left to be legally able to fly : all and similar are not viewed as exceptional circs exempting the airline from paying compensation.

2. Problems with an incoming flight or equipment – and Easyjet is really pushing the boat out on this claiming your flight had a problem caused by problems with a different flight 2 flights earlier in the day – do not count as exveptional circs for your flight.

I’d wait for any answers here if any more can be found out about that flight and then send an LBA.

In every case they owe you hotel, transport to and from any accommodation (mileage 45p per mile, at least, if you had to go home and back, is the rate acceptable to HMRC (if it hasn’t gone up) so that should do here). At that late hour otherwise, ypu must surely be using a tsxi if accommodation is not walking distance?

Easyjet seems to like people doing selfservice on booking their accommodation in these circs, but only on their website/app presumably so Easyjet gets a reduced rate (or even commission?). Not, of course, practical for everyone and in all situations and you will be covered for choosing whatever was reasonably available and practical at the local prevailing cost if that waa needed. At that time of night I don’t think Easyjet should expect you to spend hours trying to find somewhere to sleep.

What did you choose to do in the end? Reroute?

Easyjet also owes you all meals at reasonable local/airport prices till you get an alternative flight if that’s the option you’ve chosen.

Only the compensstion is in question and so far it looks like Easyjet is doing a poor job of denying it.