Reply To: Korean Air – change to flight times

[Jon]

If it’s all on one ticket and both flights are on Korean Air (?) then when you rock up at ICN and miss your connection because of their retiming, it would surely be their responsibility to put you on the next available flight (if not their own then another carrier) and provide you with duty of care in the meantime. Whether you want to leave it until then to sort out though is another matter 😉 (I’d prefer the certainty of knowing my onward flight was sorted out in advance, personally, but I guess just showing up would be your fallback). If there are literally no onward flights at all though, that obviously won’t work.

As it’s an ex-UK itinerary, UK261 applies, and as operating carrier, Korean Air is responsible for providing your statutory rights, regardless of who you booked through. As it’s more than 14 days out though, you probably should try to deal with the booking agent first, but if you can’t get any joy through them, push it back to Korean Air (albeit that might ultimately involve Letter Before Action and potentially MCOL – lots on that elsewhere in the forum). There’s a good lesson here – always book direct with the airline if you can 😉

Have they cancelled the second flight and replaced it with a new one / new flight number, or just re-timed it? That may make a difference. But bottom line, do not accept a refund unless that’s actually what you want. Korean Air is responsible for getting you to your destination.