Reply To: Free breakfast on reward nights?

[dst87]

At a recent check-in (Holiday Inn MediaCityUK) I was offered drink voucher or points. When I requested breakfast it was no problem; I think the person just forgot that it was a ‘thing’ now, or possible they don’t see many who are eligible at that particular property? They had nice little vouchers to hand over at breakfast.

So far no issue whatsoever. I did have an annoying experience at the Fitzroy – they offered the breakfast and wrote that on their paperwork, but the restaurant had not been updated so each morning they told me I didn’t have breakfast… then were fine when I told them it was my diamond amenity. Fine, but a little annoying.

At another Holiday Inn property I had booked a room-only rate but was told at check-in that I hadn’t, but _should_ have because I was diamond. Then told again at breakfast – “Oh, you know you don’t need to book a breakfast inclusive rate because you get breakfast as diamond”.

So… while all of the staff have been happy to provide the breakfast and understood the benefit, there’s clearly some training teething problems across many properties. Hopefully it’ll get better as time goes on.