Reply To: Reward night cancelled – no notification

[stevenhp1987]

Something similar to me happened earlier in the year with a reward night at HI.

Got to the hotel and they couldn’t find my booking. I wase told they cancelled one reservation that day because the details on the booking never came through. The name was blank etc. Of course, it was my booking (confirmed by using my booking number).

There were no reward nights available anymore and I was at the check-in desk. Thankfully it wasn’t full.

They processed the room at the discounted rate they would have charged to IHG. Around £20 or so. I was happy with that and could see my points back in my account.