Forums › Hotel loyalty schemes › IHG One Rewards › Reward night cancelled – no notification › Reply To: Reward night cancelled – no notification
Something similar to me happened earlier in the year with a reward night at HI.
Got to the hotel and they couldn’t find my booking. I wase told they cancelled one reservation that day because the details on the booking never came through. The name was blank etc. Of course, it was my booking (confirmed by using my booking number).
There were no reward nights available anymore and I was at the check-in desk. Thankfully it wasn’t full.
They processed the room at the discounted rate they would have charged to IHG. Around £20 or so. I was happy with that and could see my points back in my account.
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
-
Dubious on Chat thread – Thursday 10th July
-
kelliea1 on Chat thread – Thursday 10th July
-
ChrisP on Chat thread – Thursday 10th July
-
aq.1988 on Chat thread – Thursday 10th July
-
BBbetter on Chat thread – Thursday 10th July
-
JDB on Creation Financial Services bashing
-
The Savage Squirrel on London Radisson, midrange
-
EwanG on Creation Financial Services bashing
-
kelliea1 on Chat thread – Thursday 10th July
-
kelliea1 on Chat thread – Thursday 10th July
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.