Reply To: Moxy Platinum guarantee

[Lady London]

Now is the time to call Marriott and have them fix it while you’re on phone or at least same day

You booked a breakfast imclusive rate so you shouldn’t lose a benefit that’s in Marriott’s ts and cw for your status. I’m sure you were logged in when ypu booked and if hotel claims to be nonparticipatimg then the system should have said so, I am sure it didn’t or you’d have noticed and booked a different hotel. At the latest it should have been on the confirmation.

Hotel is just trying to get cash
I’d have none of it.

If Marriott can’t get it sorted immediately ask them to move your reservation free of charge to an honest hotel inatead – or try and check out anyway. For 10 days the hotel should have been more accommodating. Right now the hotel thinks you haven’t got any leverage. I’d do everything I could to leave and go somewhere else if Marriott can’t sort it pronto.