Reply To: Disappearing Esso / Nectar offer

[Londonsteve]

I contacted Nectar support via online chat and very quickly had the missing 500 points added to my account. I had details of the transaction to hand to help the agent identify the relevant one (where, date, base points awarded, etc), I don’t know if my current very high Nectar balance (due to transferring 50k Avios this month) helped the agent to make a quick decision as I now appear in the top couple of percent of Nectar balances and therefore appear to be a platinum tier customer as far as they’re concerned. I wasn’t asked for a screenshot or further details of the promo (that has now clearly been pulled).