Reply To: Strange email received from DragonPass Premier +

[bakayaro]

I got a reply to the issue from them below:

I am unable to give a time scale on how long this issue will take to resolve, I can only advise that if you are looking to travel soon and have not receive an update of this then you can contact us back and we can look to issue you some e-certs which you can use for the mean time during your travel.

If you would like more information please see https://barclays.dragonpasspremierplus.com, our app ‘DragonPass Premier+ or call us on 0333 220 5599*. Our telephone lines are open Monday – Friday 8am – 8pm and Saturday 9am – 6pm.