Reply To: Think I might cry!!!!

[BA Flyer IHG Stayer]

Colin MacKinnon wrote:

But don’t worry, I’m sure you’ll get something. And if you are actually at a desk at the airport, it is human nature to try and help you.

Except BA has taken a lot of functions away from check in staff – and especially out sourced staff – to be able to rebook flights themslves

Someone reported on the BA flyer talk thread that staff at LHR are having to phone India to get some bookings redone and it’s taking ages. All very well and good but they said the agent in India had no idea where Rome and Italy were and also wanted to charge change fees and fare differences!