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  • Tracy 315 posts

    Just had an email that my flights to Male today have been cancelled and rebooked tomorrow, I was just about to leave for the airport….

    WaynedP 258 posts

    Sorry to hear.

    Have a strong cup of tea and briefly consider the many unable to feed, clothe and warm themselves this Christmas and I have no doubt you’ll soon feel much less inclined to shed any tears over your own woes.

    NorthernLass 8,247 posts

    Fingers crossed you’ll get there tomorrow! It’s the downside of planning to be somewhere warm at this time of year. We’re off to the US later this week and I have Plans B and C formulating …

    Tracy 315 posts

    Thanks @Northernlass, do I have any rights to ask to be rebooked with another airline, emirates or Qatar today? BA saying no….

    Harry T 101 posts

    You are potentially entitled to EC/UK261 compensation for every passenger on that booking for the last minute cancellation, so don’t be too upset. Did they tell you why they have cancelled?

    You are absolutely entitled to be rebooked on Emirates or Qatar or another appropriate airline flying on your day of travel, as per your UK/EC261 legal rights. Qatar might be an easier sell on a practical level, as a partner in OneWorld alliance. Do you have status with BA or OneWorld? I would just keep hanging up and calling again until you get a decent agent who rebooks you on Qatar. Perhaps try and see if you can get Q suite as well? If there is another BA flight going on the same day as your original cancelled flight, then it’s going to be hard to argue that you should be rerouted on another carrier though. Have they full on cancelled your original flight or changed the times and kept the same flight number?

    Best case scenario here is that you get to fly on an airline that isn’t crappy BA and you might be getting hundreds of pounds of compo.

    Skywalker 755 posts

    Thanks @Northernlass, do I have any rights to ask to be rebooked with another airline, emirates or Qatar today? BA saying no….

    Have a look at BA’s own website for info on your rights and their obligations, although, from the same webpage, I just read this:

    “Eligibility
    To be eligible for any of the rights listed above, passengers must have a confirmed reservation on the flight (or have been transferred by us onto the flight from another flight on which they had a confirmed reservation) and be in possession of a paper ticket or e-ticket itinerary receipt (or, for UK tour operator bookings, an ATOL receipt specifying the flight).

    In addition, passengers’ rights in respect of a delay only arise if they have presented themselves for check-in in good time. If you do have any complaints regarding your ability to exercise your rights, please contact our Customer Relations department.”

    You said you haven’t been to the airport @Tracy – this might scupper your eligibility – am I right in interpreting this clause this way?? 😮

    NorthernLass 8,247 posts

    Have you looked for availability on other airlines? I just assumed it would be a massive struggle to find anything at such short notice for Xmas. If you’re really determined, get yourself to LHR and present yourself to the ground staff who (IME at MAN, anyway), tend to be much more co-operative and generally “can do” in this kind of situation.
    As Harry T says as well, try to determine the cause of the cancellation as a priority.

    **Don’t rely on BA to tell the truth about their rights and obligations!!

    Tracy 315 posts

    The issue is apparently adverse weather conditions in London today meaning my Edinburgh – LHR is cancelled so they cancelled my LHr to male as well and fully rebooked both flights until same times tomorrow…..However if weather conditions are so bad how is the lhr-male flight leaving?

    Tracy 315 posts

    only flight I think I can make today now would be Manchester to male via doha this evening, I would have to drive to Manchester but I would at least arrive tomorrow and not lose a day in the maldives

    AL 616 posts

    Hello from the T5 F Lounge. BA61 LHR MLE is still showing as scheduled to depart this evening, and that is reflected on Google Flights and Expert Flyer, so it’s strange that they’ve cancelled when they’re seemingly still planning to depart. Either way, if you can get BA to sort you out on a different carrier, I would do that. Whilst things at T5 are shifting, it’s slow. Fog has lifted a little bit, but there are still plenty of cancelled and delayed flights due to the mess of the last two days.

    AL 616 posts

    only flight I think I can make today now would be Manchester to male via doha this evening, I would have to drive to Manchester but I would at least arrive tomorrow and not lose a day in the maldives

    Which cabin were you travelling in? Do you have any status? I’m not saying that BA will purposely lie about their obligations to you, but I’m not saying they will be free with the truth.

    dougzz99 628 posts

    The issue is apparently adverse weather conditions in London today meaning my Edinburgh – LHR is cancelled so they cancelled my LHr to male as well and fully rebooked both flights until same times tomorrow…..However if weather conditions are so bad how is the lhr-male flight leaving?

    I think if they have to reduce traffic flow with adverse weather then domestics are often the first to get cancelled.

    JDB 4,642 posts

    The issue is apparently adverse weather conditions in London today meaning my Edinburgh – LHR is cancelled so they cancelled my LHr to male as well and fully rebooked both flights until same times tomorrow…..However if weather conditions are so bad how is the lhr-male flight leaving?

    Sorry to hear about this. ATC has reduced the flow owing to the weather which is bad at LHR, so all airlines have to comply with cutting schedules. BA will then decide which flights to cancel which usually prioritises long haul (particularly those with single daily flights) as the disruption (and recovery time) of those aircraft, crews and passengers in the wrong place is much greater. The weather is expected to be worse overnight tonight so there is some merit in getting to London today.

    AL 616 posts

    The issue is apparently adverse weather conditions in London today meaning my Edinburgh – LHR is cancelled so they cancelled my LHr to male as well and fully rebooked both flights until same times tomorrow…..However if weather conditions are so bad how is the lhr-male flight leaving?

    I think if they have to reduce traffic flow with adverse weather then domestics are often the first to get cancelled.

    This. Loads of domestics cancelled and delayed. The 10:40 to MAN is now at 13:00, for example, and I’m not confident of that – it’s been changing all morning.

    dougzz99 628 posts

    Hello from the T5 F Lounge. BA61 LHR MLE is still showing as scheduled to depart this evening, and that is reflected on Google Flights and Expert Flyer, so it’s strange that they’ve cancelled when they’re seemingly still planning to depart. Either way, if you can get BA to sort you out on a different carrier, I would do that. Whilst things at T5 are shifting, it’s slow. Fog has lifted a little bit, but there are still plenty of cancelled and delayed flights due to the mess of the last two days.

    It’s her domestic connection they cancelled. I have first hand experience of BA lying, well certainly not telling the truth.

    Skywalker 755 posts

    The issue is apparently adverse weather conditions in London today meaning my Edinburgh – LHR is cancelled so they cancelled my LHr to male as well and fully rebooked both flights until same times tomorrow…..However if weather conditions are so bad how is the lhr-male flight leaving?

    It’s just the morning EDI-LHR leg that’s messed up; the LHR to MLE may well be fine as the conditions may well be good for take-off by the time the flight is due to leave later this evening.

    Are you on a BA holiday, per chance, or just flight only?

    If holidays, the Duty office is very helpful.

    NorthernLass 8,247 posts

    MAN has had severe delays and cancellations this weekend – I wouldn’t risk it tbh. The northern airports are clearly worse affected than LHR just now. I would find another departure locally (do you still have Emirates going from EDI?) or just wait until tomorrow.

    BA certainly lie – there are countless examples of it on threads here, for starters. A few years ago we had out MAN-LHR cancelled on the day and ground staff started off by insisting the only alternative was for us to come back in 2 days for the next LHR-GCM departure! After much standing of our ground and asking to be re-routed on via the USA they suddenly found they could pay £300 for a taxi to get us to LHR in time for the original GCM departure …

    dougzz99 628 posts

    As per @JDB I’d try and get myself to London today. The weather doesn’t look any better tomorrow.

    AL 616 posts

    Hello from the T5 F Lounge. BA61 LHR MLE is still showing as scheduled to depart this evening, and that is reflected on Google Flights and Expert Flyer, so it’s strange that they’ve cancelled when they’re seemingly still planning to depart. Either way, if you can get BA to sort you out on a different carrier, I would do that. Whilst things at T5 are shifting, it’s slow. Fog has lifted a little bit, but there are still plenty of cancelled and delayed flights due to the mess of the last two days.

    It’s her domestic connection they cancelled. I have first hand experience of BA lying, well certainly not telling the truth.

    I don’t doubt BA have a propensity to lie – in fact, if it weren’t for the fact that the train services in this country are as equal a joke, I wouldn’t put any of my custom through them. Viva Little Red!

    Positioning to LHR for a tomorrow departure, but trying to get on to the QR flight via DOH from MAN today, might be a good mix. If you do get on the QR flight and it’s cancelled, you’ve got cheaper airport hotels and only driven half the distance. Then again, you have QR to deal with, who might be harder than BA…

    Tracy 315 posts

    I can get a 4pm flight Edinburgh – LCY or GlA – LHR at 7.25pm

    AL 616 posts

    I can get a 4pm flight Edinburgh – LCY or GlA – LHR at 7.25pm

    Usually, I’d suggest the GLA-LHR given the hassle of getting LCY-LHR, but given the weather, you might be better with the EDI-LCY and they can rebook you on to the GLA-LHR if that falls through.

    Tracy 315 posts

    @AL, that was my thought exactly but I can’t get through on the phone and only 2 seats left to LCY….anyone got a better number to call. I was travelling business class if that helps with a number…..

    AJA 1,128 posts

    The trouble is neither of those flights will leave you enough time to get the MLE departure tonight so I’d choose the GLA-LHR flight today and spend the night in a hotel at LHR (assuming that doesn’t also get cancelled). I am not sure getting from LCY to LHR is worth it

    JDB 4,642 posts

    @AL, that was my thought exactly but I can’t get through on the phone and only 2 seats left to LCY….anyone got a better number to call. I was travelling business class if that helps with a number…..

    When there is so much disruption and lots of passengers whose flights have been cancelled, you really just want to deal with BA directly at the airport rather than on the telephone and jump on the very first flight you can, even if not BA. There is a weather warning (snow/ice) for the south east from 6pm this evening and visibility/cloud level already low so it’s not going to get better.

    NorthernLass 8,247 posts

    Don’t forget that if you do get yourself to LHR today, you will need to get BA to re-ticket you for tomorrow – otherwise when you don’t turn up for your rebooked EDI-LHR they will cancel your entire trip.
    Following our previously-mentioned taxi dash we had a complete nightmare at bag drop as BA had cancelled our LHR-GCM and accidentally rebooked us only to NAS and we only just caught the flight in the end because it took them so long to sort it out, so don’t leave it until normal bag drop time to try and sort it out!

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