Reply To: BA refund – endless saga

[JDB]

THEPUMA wrote:

I fear I am about to start on a similar saga. Just had flights back from BRU cancelled twice, following which I bit the bullet and paid £636 for 3 Eurostar tickets in order to get my children home in time for school tomorrow. They have subsequently cancelled the flight I am booked onto tomorrow and put me onto one on Tuesday morning.

I’ve tried calling them but they aren’t taking any calls due to “large call volume”.

My question to you is whether you pursued them for your statutory compensation in addition to your out-of-pocket costs? Had I managed to get home on the second flight, I would have incurred zero costs and received £660 in compensation so it seems absurd that I should end up with a worse deal from them as a consequence of them cancelling the second flight.

Does anyone know whether I am likely to be successful asking (or suing if need be) for both my out-of-pocket costs and my statutory compensation? Or will I get a refund of my flight costs plus compensation? What about other costs (food, drink, transportation)?

Many thanks and sorry to hijack.

I don’t think BA will be paying anything beyond Article 9 Right to Care costs and potentially rerouting costs (ie your Eurostar tickets). Whether you ask or attempt to sue, they will not pay compensation citing the ATC restrictions imposed following adverse weather and I’m not sure on what basis you would be able to counter that.