Reply To: The British Airways Prepaid Mastercard thread

[mrlondoner]

Is the institution that issues this card under Financial Ombudsman’s jurisdiction? I am sick and tired of chasing them for these Avios points.

I tried the chat and they disconnected on me. I have proven that I used the HFP code before 14/08 and they argue I submitted mu application on 17/08 most likely the date it was approved manually.

Is there a specific person to talk to? A point of contact for HFP? Someone that can be found on social media? Do they have offices in London at all?

Any help is appreciated.