Maximise your Avios, air miles and hotel points

Forums Other Flight changes and cancellations help Short-notice cancellation and claim to EI Reply To: Short-notice cancellation and claim to EI

JDB 4,818 posts


Can anyone assist me further with this please?

You can write to EI to seek clarification of the reason for cancellation, but their refund is essentially saying they are washing their hands of the matter. You need to tell them you did not ask for a refund, but you did want to be rerouted but they failed to offer this online and set out your efforts to contact them. You were this obliged, in the absence of the assistance required by statute, to make your own arrangements for which you now want compensation of £x in addition to the cancellation compensation.

If this fails to elicit a satisfactory response (likely, unfortunately) you need to contact

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.