Reply To: Short-notice cancellation and claim to EI

[JDB]

Aaron C wrote:

Hello

Can anyone assist me further with this please?
Thanks!

You can write to EI to seek clarification of the reason for cancellation, but their refund is essentially saying they are washing their hands of the matter. You need to tell them you did not ask for a refund, but you did want to be rerouted but they failed to offer this online and set out your efforts to contact them. You were this obliged, in the absence of the assistance required by statute, to make your own arrangements for which you now want compensation of £x in addition to the cancellation compensation.

If this fails to elicit a satisfactory response (likely, unfortunately) you need to contact flightrights.ie