Reply To: InterContinental Cancun

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An extract from the response to my email:

Though our hotel staff misinformed you about your breakfast benefit, I am glad to know that in the end, they were able to acknowledged that they had given you the incorrect information. This is definitely something that does not represent the real values of IHG hotels and rest assured that the responsible department will be retrained to avoid similar situations in the future.

IHG appreciates you as Diamond Elite member and wants to make this right. I have requested 2,500 amount of IHG® One Rewards points to be deposited into your account. You will see this deposit reflected in your point balance in 7-10 business days.