Reply To: BA unresponsive with 2-4-1 voucher

[meta]

Write an LBA to both Amex and BA’s legal departments. Say you’ll book one avios ticket and one cash ticket and bill them the full cost of the cash ticket minus the surcharges. If they don’t pay up, take them to small claims. Write LBA in similar way as WaynedP said, meaning remove all emotions and focus on the facts plus if they do intend to settle with issuing the voucher, it should come with an extended validity due to such a long wait.

I had similar thing with Marriott Bonvoy Amex free night. They each claimed it’s not their fault, so just wrote a letter to Amex and Marriott outlining problems. Voucher was then issued within 3 days.

In general, I tend not to engage too much with customers services anymore and after one refusal/longer delay go straight to legal departments and CEOs. They need to be annoyed in order to sort out their issues.