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Forums › Frequent flyer programs › Virgin Flying Club › HKG – VA refusing to rebook cancelled flight › Reply To: HKG – VA refusing to rebook cancelled flight

#440340
#440340
47 posts

I had exactly the same issue for family of 4 upper class tickets
After a lot of toing anf froing and my quoting the Eu261 rules + CAA guidance etc they agreed to my proposal of rebooking on Cathay. Live chat was useless but to be fair the CEO email team were very quick to respond.

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