Reply To: Platinum insurance terms

[cats_are_best]

JDB wrote:

You should go back to Axa to say that while the term ‘vehicle’ is not a defined term within the policy, it is simple to extrapolate from the repeated use of the word within the policy, that it cannot possibly be applied to a pushchair. Even if that were not accepted and it became necessary to fall back on the dictionary definition of the word (as a court would), AXA’s argument still fails. The FOS simply would not entertain AXA’s argument which is a first stage try on; press them as I can’t think they would possibly wish to argue the point at the FOS or in court.

I’m just letting their complaint process proceed first.

In my case it wasn’t a pushchair, but I asked about that specifically on the call with them (which they stated was recorded) as it was an example of how crazy their position was, and that was their response.

It seemed to me the agent was clutching at straws to justify their position, they’d already escalated my initial dispute of their interpretation – that is was based entirely on things outside the policy document.