Reply To: Options on overbooked flight

[marks7389]

Sounds like you’re constrained, but definitely worth looking to see if there are options that work better for you that don’t involve a four hour connection and then ask them if they will reroute you accordingly.

Virgin’s website would be a good place to start as that will offer connection options with airlines that they are more likely to readily agree to.

It’s not simply a case of accepting the alternate arrangements they’ve proposed or nothing. If you can find something that works better for you then don’t be afraid to ask for it, and escalate if necessary. The situation is as a result of schedule changes that they have made / their overbooking so don’t feel that you’re being difficult by asking them to facilitate something works better for you – even if that means an email to the exec team.

Also have a read of the CAA document I linked above to see what you’re likely to get by pushing.

If you do ask for a downgrade and there are seats available you should at least get a partial refund so that you only pay for an economy redemption.

As I noted above I’ve had a couple of issues as a result of Virgin schedule changes in the past 18 months and both were ultimately addressed in the way I requested, not as they originally rebooked me.