Reply To: Claim for ticketmaster

[JDB]

If she booked non-refundable tickets, there isn’t much Amex can or could be expected to do. Yes, Ticketmaster is perhaps being unhelpful (or they genuinely don’t have any accessible seats to offer). Amex could be jointly liable (under s75) if there were a misrepresentation or breach of contract but that doesn’t appear to be the case here, nor is there apparently the basis for a chargeback. Maybe Ticketmaster might agree to a credit in the circumstances? It’s also possible that some cards offer insurance for this eventuality.