Reply To: British Airways flight delay compensation

[JDB]

hugo r wrote:

So this afternoon I got an email from BA customer relations rejecting my claim as they saying the flight was delayed due to ATC

I’m so confused now , maybe legal did get the letter (and Royal Mail tracking hasn’t updated ) and have just pushed it to CR to respond too , who knows

No mention of the Avois previously given etc

“Signed For” letters aren’t actually tracked, save if scanned on delivery which the postman probably fails to do more than 25% of the time. When it’s something important you need to use Special Delivery although it’s expensive. Anyway, the rather unsophisticated use a sledgehammer every time adviser above will no doubt be along soon to help further.