Forums › Frequent flyer programs › The British Airways Club › Any ideas how to get my agreed compensation from BA? › Reply To: Any ideas how to get my agreed compensation from BA?
Under finance industry rules any missing payment has to be traced from the sending end not the receiving end.
90% they haven’t paid you so I’d send a snail mail signed for to BA Legal at Waterside, provide whatever evidence of them saying they would pay or had paid, provide a repeat note (and state it is a repeat to them) of your bank or card details, and give them 21 days for payment to reach your account failing which you will file a money claim in court for which you will also recover relevant costs from them in addition.
If they really have paid they’ll provide details of the payment made which they will obtain from their bank which you can pass to yours to have them check incomings for again. If you’re nice you can put ‘alternatively’ and remind them to provide bank details proof of the payment if already made, in either case within 21 days.
Please let us know what the story turns out to be and when you get paid
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