Reply To: Flight delayed and moved to flight on lower class

[Ori]

Lady London wrote:

@Ori thank you for mentioning that. I would definitely be vulnerable in such a position. I’m sure it’s nicer to sleep on the floor of Geneva airport than some third world airport, but still $hitty. One can take precautions but no one can cover everything, And as you said, what about non-rich families with young children?

I was staying with a friend who had a brain injury from a car crash and while she functions well, she does suffer massively from anxiety when situations change and becomes overwhelmed. My thoughts were, what if she was there. She wouldn’t be able to handle it.
Not everyone is just able to book a hotel on their Amex and not worry about the ramifications.

And as has been pointed out that this was in Geneva, there are plenty of airports where the situation would have been a lot harder to deal with and the lack of help from BA is concerning.