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Forums Hotel loyalty schemes Marriott Bonvoy Points stay cancelled – Hotel leaving Marriott. Experiences? Reply To: Points stay cancelled – Hotel leaving Marriott. Experiences?

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Ultimate Reservation Guarantee is only applicable on walk-out on the day.

I would advise you to write explaining additional costs to Head of Loyalty and/ or CEO with the following from Terms and Conditions

3.2.k. Exit of Participating Property. If a Participating Property exits the Loyalty Program for any reason after a Member makes an Award Redemption Stay reservation but before the Member’s stay, the Company will use reasonable efforts to have such former Participating Property honor the reservation or assist in arranging equivalent accommodations nearby; however, the Company cannot guarantee that any Awards, upgrades or any other benefits a Member may earn under the Loyalty Program will be honored.

You may want a compensation instead in the form of points (but not 45k points because now the new hotel is more expensive)

If the response not favourable, then tell them you’ll book yourself elsewhere and send them the bill and if not paid you’ll take them to court in Maryland, US. They may or may not take it seriously, but I’ve done similar with other hotels and it works you usually without having to go to court.

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