Reply To: InterContinental Rome Ambasciatori Palace

[Crafty]

Quick update for anyone interested – several emails back and forth, each from a different first-name-only person in customer service, and we are going round in circles – I think they may *genuinely* in tonight’s email have been telling me to book into the Indigo, at a higher points cost, if lucky enough to find availability.

I have a points offer on the table, but don’t consider it sufficient, as I don’t feel I should be left substantially out of pocket by their cancellation leaving me only 4 weeks to find an equivalent hotel in Rome. I’ve outlined 3 different acceptable offers, and until tonight, been very polite and reasonable in my approach. However, tonight’s reply will be stroppy, as they need to show some flex their side too, and the most recent reply has annoyed me no end. As has their failure, twice, to respond when I’ve asked for the name and contact details of the person to whom letters before action ought to be addressed.

Tomorrow I suspect it will be time to go to the top…