Reply To: No upgrade if on points?

[sentio85]

I didn’t check in online precisely for this reason. I actually phoned the hotel a few hours before arriving to see how busy they were because I wanted a room at the back away from the main road and they were available online. The receptionist (a different woman) said that they had a lot of space so I didn’t check in.

My complaint will be about the lack of flexibility about being able to change the room just because I was on points – as I said they were not even able to move us to a different room type (same price) with a bath. This was either a case of a poorly trained staff member or a ‘computer says no’ attitude.