Reply To: No upgrade if on points?

[can2]

The Savage Squirrel wrote:

can2 wrote:

Escalate it directly to Hilton for some compensation.

What compensation do you feel OP is entitled to here?

Yes, it was poor customer service not to work with the customer here and is a reason not to go back, but you can’t reasonably expect compo for being given precisely the room you asked for when making the booking…!

It particularly annoys me when hotels misrepresent or lie about the loyalty programme and treat customers as fools. I’d say due to that I didn’t have a chance to enjoy a potential upgrade. And I firmly believe that complaining via Hilton hq may be the easiest way to fix that behaviour so that it won’t happen to the next guest.