Reply To: Rerouted to different airport – comp?

[Amaranth]

Thanks a lot everyone. After a lot of arguing with the check-in desk and 40 people basically being told “this isn’t our problem”, they managed to get through to someone at BA to hold the flight and we’ve all just got on.

But this has been absolutely shambolic from BA. No prior warning of the diversion, no one phoning ahead to Bologna, no one organising to hold the flight at Bologna (just frustrated passengers repeatedly asking check-in staff to get through to somebody). We’ll be less than 3 hours delayed into London (just about) but I have a lot of opinions to share with BA about this tomorrow.

Anyone know if under these circumstances I can do better than the £250 cash offered just for the diversion? In hindsight, the diversion was the least of the issues…