Reply To: 2-4-1 cabin downgrade – overbooked flight

[JDB]

You are entitled, per Article 10 of EC261, to reimbursement (not compensation) of 75% of the fare paid with Avios and cash (excluding real taxes/third party charges) for the downgraded sector. That is per person, notwithstanding your use of the 241, whatever BA says. You probably need to reject the £400 compensation unless it’s clearly an ex gratia payment. BA may just present a fait accompli.

At this stage, you should apply for the 75% reimbursement (don’t call it a refund) x two passengers with your calculation and specify that this is in accordance with Article 10 and that the difference between J and PE is both incorrect and insufficient.

They will probably refuse or not pay for both pax, so you then need to go to CEDR or MCOL.