Reply To: Payment issues

[RK228]

This will almost certainly be on the Barclaycard end and not with the council. Have you made a chip and pin purchase on the card, as I think this is a critical part of getting the card to start working.

There’s not that much happening on the app and don’t think this will be the issue. My wife, who got the card last year when they had the first 50,000-Avios offer, has never used the app.