Reply To: BA cancellation. Advice sought.

[NorthernLass]

Your friend could have got a taxi to LHR to get her original flight and BA would have reimbursed her for that, but she’s now made her own arrangements. She can claim cancellation compensation (unless BA can show extraordinary circumstances), and the cost of the replacement flight, plus the cost of getting to LGW. BA may push back by saying they offered an alternative, so your friend will need to show why they had to travel today.
TBH, I can’t understand why BA didn’t just offer an alternative way of getting to LHR, they seem inordinately dense about this issue, given that MAN cancellations are extremely common (especially atm), and they are incurring higher costs by paying out for cancellations and replacement flights.
There’s also plenty of info about claiming for all this stuff in the cancellations thread on here if you want to direct your friend there.