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Forums Frequent flyer programs British Airways Executive Club Poxy BA websites stuffed again! Reply To: Poxy BA websites stuffed again!

SamG 1,737 posts

It has been particularly bad recently.

My understanding is they recently secured the funding from IAG to work on a brand new build of website and app which they’ve got 200 people working on. There is a particular focus on self service and shifting volume from the call centres back online – so bringing more changes into scope of self service, better disruption management tools etc. I suspect this is how they built the business case by promising to reduce cost of handling these transactions today.

These are actually things the US airlines are very good at so hopefully they’ve managed to find some people who can share knowledge / best practice (although as @JDB says – Amadeus is seemingly not great – none of the US airlines that have great apps use it and airlines that do e.g. Qatar, Lufthansa, Singapore Airlines also have issues with their digital tech)

Anything happening in the meantime is by the BAU teams / vendors

This is the right thing to do and it will hopefully be much better and fingers crossed the fact they’re building it as a standalone version means they can do a long beta period and iron out any issues before shutting off any of the old stuff!

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