Reply To: BA flight cancelled. Downgraded from Club to Traveller on earlier flight.

[JDB]

raynerdom wrote:

Ok thanks. Just so I get the language correct is it article 10 of EC261? I’m not sure the onus should be on the customer to get the language right when CEDR and BA should be the professionals in this case and should both know which rules apply

In a perfect world yes, you are correct. However, BA relies upon people not being entirely sure of their rights or asking for the wrong thing and they can pull the wool over the eyes of adjudicators. In your case, BA seems to be saying, not sure what all the fuss is about, as we’ve already given him a refund so don’t worry CEDR, there’s nothing further you need to do. CEDR people aren’t very well paid and BA are artful dodgers…