Reply To: WestJet Refused to Check Me In – Help with insurance

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Check the T&Cs about how early you need to plan to arrive at an airport on your travel insurance. If it says 2 hours and you had an issue with your hotel check out, the travel insurer might cover it.

Unfortunately I agree with @JDB this isn’t denied boarding. However the airline might be willing to refund the original tickets which would at least get you some money back. Check the airline T&Cs too, see if it states in the queue or checked in etc. If somehow they breached there own T&Cs you could have a case but it’s a massive long shot.

Your JFK flights would depend entirely on if your insurer accepts the original claim and if you left enough time to connect flights under the T&Cs of your policy. I can’t envisage a scenario where they decline your first claim and accept your 2nd claim.