Reply To: Hotel told Amex my card was lost without asking me.

[Lady London]

JDB wrote:

Julia wrote:

BA Flyer IHG Stayer wrote:

I don’t think the hotel reported the card as lost the moment Julia mentioned to it but later after she left on the basis that she hadn’t told them she’d found the card.

Nope. The time of the automated email was roughly 25 mins before we left. I think they took the money then reported it lost. Difficult to prove this stuff without asking Amex directly.

Obviously it’s all rather inconvenient, but all this talk of data breaches etc. and that you should ask for 25% off your bill is complete cobblers. At this point, there’s not even any evidence it was the hotel who cancelled the card. The inconvenience of lost cards is also greatly reduced these days when Amex can put a replacement into one’s Apple wallet in a matter of minutes.

@JDB you’ve misquoted me.

@Julia has got it in one : the clue is the hotel took their money THEN reported the card as stolen/missing or made an unnecessary, intrusive comment to Amex that caused Amex to think the card was lost, which was incorrect and not their right to make any comment about. Whose interests was the hotel looking after…Haha. The card was never stated by its owner to have been concluded to have been lost and they weren’t asked to do this.

Yes this stupid self-serving hotel probably has some small print in its merchant contract with Amex, that it can call on to cover its self-serving action, though heaven only knows why they also took the liberty of assuming Julia would have no other means to pay their bill. But in discussing a guest’s financial facilities with a third party without the permission or request or at least the knowledge of that subject person, no useful purpose was served other than them assuring themselves Amex would pay *them* and they had no right to intrude on @Julia’s privacy by doing anything that would lead to the further outrageous step they took.

How did they not know she perhaps may well have left the Amex guarantee in place but planned to take advantage of another card she had an offer on, to pay her final bill? There was no just cause to discuss her financial arrangements with any third psrty at any point whether they had a relationship with the third party or not.

Aftet I’d read the manager the riot act I stated I’d *accept* 25% off my bill – not that I’d be so blatant as to suggest a figure but I’d expect a concrete apology to be offered and would nudge. As she said,:she could have been just departing on a round the world trip and this hotel could literally have ruined it. “One’s Apple Wallet”, btw, is not held by everyone 🙂 .

BAFIS : I’d overlooked that Julia only found out about this after she’d checked out.

The hotel are dangerous idiots.