Reply To: Easyjet overnight delay LTN-NCE

[Lady London]

Bill wrote:

I posted on here about an easyJet flight I had that was delayed overnight, so I took an alternative carrier due to a time sensitive commitment.

They wouldn’t pay for the alternative flight and I went to adr who reaffirmed the airline’s response.

I think that’s completely outrageous.

The passenger is forced to turn up on time for the flight or he loses his money yet the airline has the freedom to move it as far as another day? That’s completely asymmetric obligtions, given the strictness of the timing imposition on the passenger surely this must be unfair and the airline should be obliged to make it right.

I’d have taken it to MCOL and would have needed a very full explanation as to privileges and concessions awarded to the airline industry by which laws, otherwise I’d completely lose faith in the law.