Reply To: Avion Express operating some British Airways flights

[executiveclubber]

marshy11 wrote:

An update for those who are assigned AVION. Despite the lovely crew I did complain about the lack of legroom, food and general state of the cabin, including my semi broken seat.

Today we’ve had a £200 e voucher emailed. I feel this is more than fair but in truth I would rather have flown on a flight that was as advertised ie 31 inch legroom and not 3 inches less.

Good result. Though I don’t get why some people get a laughably pathetic 5000 Avios and some people get £200 evouchers for very similar complaints. I wonder, could it be due to the CIV?