Reply To: Dodgy AmEx at it, again

[boppy]

Prior to applying I did a live chat to check I was eligible, which they confirmed I was.
I wouldn’t have applied if I wasn’t.
It’s hard to provide firm evidence though as it’s a link you click and that link is now gone.
My live chat is proof of my intentions though.
I’ll certainly be escalating this if they don’t honour it.
TBH, Amex CS is awful and I previous had issues with another card where they denied the points even though they told me I was eligible.
The ombudsman ruled in my favour too.
It’s a pain in the backside and a waste of my time having to do this, so I’m not happy at all.