Reply To: 4 hours on phone to book reward flights?!?

[TooPoorToBeHere]

Took me 40 minutes to book open-jaw for 2 people using an Amex 241 voucher. I started with my dates/times/flight numbers all ready.

Indian agent seemed competent, understood the ask and knew what to do at every point, just slow process. We did end with it paid and ticketed.