Reply To: Error when trying to upgrade

[Gibbonsssss]

Hennebou wrote:

I have the same error.

I called them, and a helpful agent told me that they had paused the offer (I didn’t quite get the reason, he mentioned it to me but I didn’t understand it fully). To be noted that the initial expiry date of the offer was 9th of Jan 2024, so clearly Amex changed their mind in a big way to stop it that early.

He said that they are currently evaluating what to do, and will probably come up with a new offer in the future.

I’m really disappointed…

I’ve had a similar problem, however, the rep told me it was because my gold card wasn’t old enough (it was 14 months). They wouldn’t tell me how old it needed to be to meet eligibility.