Reply To: Error when trying to upgrade

[aq.1988]

Hennebou wrote:

I have the same error.

I called them, and a helpful agent told me that they had paused the offer (I didn’t quite get the reason, he mentioned it to me but I didn’t understand it fully). To be noted that the initial expiry date of the offer was 9th of Jan 2024, so clearly Amex changed their mind in a big way to stop it that early.

He said that they are currently evaluating what to do, and will probably come up with a new offer in the future.

I’m really disappointed…

I don’t think this is accurate information from the agent. I have just upgraded now, and it went through fine. I was presented with the choice of upgrading my Gold or ARCC cards (would have preferred to keep the Gold, but didn’t want to risk missing out on the 75k, as the terms state you must upgrade from Gold, although someone posted that they upgraded their ARCC and got the points anyway).

The Plat card is showing in my app immediately.

I have had the Gold for nigh on 2 years, and my renewal was coming up later this month.